features

		Search by customer’s name, telephone number, product serial number
		Customer’s purchases displayed on work order screen
		Customer comment field for description of the problem
		Job codes for faster entry and tracking of parts and labor
		Warranty claim forms preparation and submission
		Routing and Scheduling processes for in-home repairs
		Parts inventory inquiry and maintenance
		Equivalent part inquiry and maintenance
		Special order process for out of stock parts
		Track customer through multiple locations from reception to completion
		Ability to modify and track estimates
		Ability to monitor technicians’ productivity

interfaces

		Sales Transaction Entry for Sale Pending and Value Added work orders
		Customer History database
		Accounts Payable for sub-contractor work
		Accounts Receivable for warranty claims to vendor
		Payroll
		Inventory
		General Ledger
		Special Order processing

reports

		Customer Reminder
		Waiting for Estimate
		Technician Productivity
		Sub-contractor Labor
		Work Orders Awaiting Parts
		Parts Physical Inventory
		Daily Work Order Activity Audit
		Warranty Claims